RETURN POLICY
We believe in aligning with our customers' values. If our policies and practices do not resonate with you, we respectfully suggest considering other options before making a purchase.
Return Policy
Thank you for choosing Medina Fine Pearls! We want you to love your purchase. If for any reason you're not satisfied, you may return unworn and unused items within 14 days of delivery, provided they are in their original condition and packaging. Before returning an item, please contact us with a photo or video to help us assess eligibility.
Return Process
To initiate a return, please contact us via Instagram direct message at @medinafinepearls or by email at crissy@medinafinepearls.com. Be sure to include:
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Your name
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Date of purchase
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Your order number
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A photo or video of the item (for assessment)
Important Notes
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Customers are responsible for all return shipping costs.
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We may offer an exchange, or you can use store credit to choose another item.
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Sale and promotional items are final and non-refundable.
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Refunds are issued as store credit only—we do not process refunds to the original payment method.
In compliance with California Civil Code Section 1723, our return policy is clearly outlined on our website. We encourage you to review it carefully before making a purchase. If our policy does not align with your expectations, we respectfully ask that you reconsider your purchase.
We carefully inspect all products before shipment to ensure they arrive in excellent condition. Thank you for your understanding and continued support. If you have any questions, please reach out to us via Instagram or email at crissy@medinafinepearls.com